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Client Services Agent (m/f/d) for ARABIC Social Media

Wer sucht Convergys Global Services GmbH
Wo arbeiten Berlin
Wie arbeiten Vollzeit
Wann anfangen Ab sofort


Mach Karriere als Kundenberater.

CONVERGYS is a leading global service provider for multilingual customer management. For more than 30 years, we have been serving clients of major companies and brands across all channels, in every industry and in 58 languages. With success: More than 130,000 employees worldwide are currently working in more than 150 locations. Be excited about this job opportunity and join us as

Client Services Agent (m/f/d) for ARABIC Social Media

Your Job

  • You will be single point of contact for advertisers and agencies (SMB) for different types of inquiries in ARABIC
  • You are putting together solutions to support and expand your customers self-serve advertising customer base
  • You are able to manage all different types of inquiries generated via inbound activities such as chat, email and social media messenger
  • You will demonstrate the value of advertising solutions and provide post-sales support for all self-service products  
  • From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve overall customer advertising experience

Your Skills

  • Commercial degree or equivalent work experience
  • Working Experience in Digital Marketing
  • Fluency in ARABIC and minimum B2 in English
  • Professional customer service skills
  • Familiarity with online advertising products / vendors
  • Ability to multitask & work under pressure, fast learner and diligent worker
  • Out of the box and critical thinker with problem solving abilities
  • High attention to details and follow through
  • Online Advertising Experience is a big plus

Our Offer

  • Above-average salary ­ 2,200€ gross with a commitment of 40 hours/week
  • Fulltime job with shift schedules Monday-Friday 8am-8pm, Saturday-Sunday 9am-5.30pm
  • 40€ voucher card for commercial vendors ­ with 100% attendance
  • Corporate benefits such as employee discounts, special holidays, free drinks, fruit days
  • A company pension plan
  • Paid project training and ongoing training
  • Development opportunities within the company
  • A works council caring for you
  • Regular team and site events
  • The diversity and security of a global world leader

Auf diesen Job bewerben

Your voice is convincing? Become part of a brand new customer service team and apply directly via jobsberlin@convergys.com, "ARABIC Client Service". More details on Convergys please visit us on www.convergys.com. Any questions? Contact our Talent Acquisition Team on 030 757-63633Let's get connected.

Ihr Ansprechpartner
Convergys Recruiting-Team
Telefon: 030 757-63633

Convergys Berlin
Komturstraße 18
12099 Berlin

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