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Client Success Manager (m/f), DACH

Wer sucht Datorama GmbH
Wo arbeiten Hamburg
Wie arbeiten Vollzeit
Wann anfangen asap

Description:

This is a great opportunity to join a very successful SaaS company that is experiencing tremendous growth. The Client Success Manager will own a client base, to onboard, train and hand-hold and will be their go-to contact for any technical related question. You will be the face of the company for our clients once they come onboard. 


Responsibilities:

  • Identify and develop a strong understanding of client’s core objectives and challenges
  • Set up your clients on Datorama’s platform, ensure deliverable match to client’s requirements    
  • Grow clients’ usage of the platform
  • Develop and maintain client relationships with allocated accounts
  • Support clients on a day to day basis to help resolve system issues and answer client questions
  • Co-ordinate and deliver client deliverables
  • Be the day-to-day point of contact for your client on allocated accounts
  • Be pro-active in presenting innovative and creative analyst relations plans and ideas for your clients
  • Identify relevant analysts for particular activities and manage the briefing process


Requirements:

  • 5+ years previous commercial experience, preferably in the technology sector
  • 3 + years experience developing Analytics, Business Intelligence, Data Warehousing solutions
  • 2+ years experience in digital analytics, preferably in top tier media agency or Adtech vendor
  • Knowledgeable and adept with databases and data mapping
  • Advertising Agency experience (preferred)
  • Extensive experience using Excel and SQL
  • Strong technical and problem solving skills
  • Excellent communication skills, both written and verbal
  • Time management skills with the ability to effectively manage and prioritize own workload
  • Project management skills
  • Deep understanding of the online advertising industry / eco-system
  • Natural ability for consultative and solution-based selling
  • Technology related B.S. or B.A. degree
  • Fluent in German and English


Company overview:

Datorama, a marketing analytics company, provides marketing integration engine for enterprises, agencies, publishers, and platforms. Its Software-as-a-Service platform provides marketers the ability to connect their data sources together to form a single source of truth for reporting, decision making, and total control over their marketing performance. The company also provides Datorama TotalConnect, a solution that allows users to create API-like connections with various data sources containing marketing, sales, service, commerce, and financial data; Datorama API Connector Library that provides a selection of pre-built data connectors to integrate data from marketing applications, databases, and big data platforms; Datorama Analytics Center that provides a comprehensive analytics suite that ranges from standard KPI reporting to predictive analytics to analyze total marketing impact; Datorama Genius, an artificial intelligence capability that allows marketers to automate insights across all their marketing data; and Datorama SmartLenses that provides marketers with one-click dashboards for their popular marketing data sources to optimize performance, impact, and customer loyalty. It serves enterprises, agencies, and publishers worldwide.

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