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Region Lead DACHPL CCM (m/f)

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Region Lead DACHPL CCM (m/f)

Zalando’s success tells the story of our exceptional team and our efforts. We are always happy to welcome new colleagues who join us in creating the world’s best online fashion experience.

Launched by Zalando in March 2010, Zalando Lounge is an online shopping club for fashion and lifestyle products. Since then, Zalando Lounge has become one of the top online destinations for exclusive fashion labels and luxury brands at low prices. Our team in Berlin sets new flash sales daily, meaning that every day there is a new challenge. Zalando Lounge is online in several European countries.

The Lounge Customer Communication & Marketing (CCM) Team defines the communication strategy over CRM channels such as NWL, app communication and Social Media for it’s specific markets. The team owns the expertise on frequency, communication content and localization for our offer and discusses specific measures together with other teams such as BI, market research, merchandise planning & business development. Additionally, the team takes action to pitch, implement and test new communication formats & sales concepts.

Your Challenge

  • You lead the DACHPL team and oversee all communication channels & products to be in line with Zalando Lounge communication strategy and ensure execution
  • You will translate department & market strategy into communication tactics and initiatives of your region
  • You establish goals for your country managers and report on performance in market & channel reviews
  • You work with technology and analytics teams to push innovation and enable data-driven decision making
  • You respond to competitor activity and other urgent business issues
  • You will lead the DACHPL Team with 1 country manager, 3 junior managers and 2 assistant managers
  • You will coach and train members of team where appropriate
  • You will be responsible for recruitment and development within the team

What You´ve Got

  • Your commercial and analytical mindset put you top of the class and you are known to work very result driven
  • Your interest for business and eCommerce topics is backed by at least 5 years of relevant work experience in CRM/Marketing
  • You have relevant operational experience with at least one ESP and are an experienced user of excel and web analytics tools such as Google Analytics
  • You are fluent in English, both written and verbally and communicate clearly with stakeholders
  • You love professionally heading up teams and have proven experience in team management
  • You learned your skills during a successful business university degree or a comparable qualification
  • You think fast, work proactively and always keep on top of things even in a very dynamic and fast-paced environment
  • You embrace change and proactively look for solutions in challenging situations
  • You organize your workload efficiently, ensuring deliverables are ready on time and in good quality and prioritizing your tasks accordingly


Ours is one of the most spectacularly successful stories in e-commerce, but we mostly prefer to concentrate on writing the next chapter. When you join us, not only can you expect to become part of an extraordinary and ambitious team, but a whole lot more:

  • You’ll never be bored! Zalando Lounge is a working environment where something new happens every day
  • An international team of experts to inspire and support you
  • Training and further development opportunities to expand your skills and help you on your way
  • A corporate culture where your skills are judged only by your results ­ our motto: every day is casual Friday
  • The security of an expanding company and a company pension scheme
  • Attractive employee discounts in our online shop and a public transport ticket at a discount
  • An easily accessible workplace in the heart of Berlin
  • A feel-good team: We don't just work well together, we also like to get together after work

Auf diesen Job bewerben


Then we'd be more than happy to receive your application!

Any further queries? Please do not hesitate to contact us via email // 

Michael Williams via: michael.lee.williams@zalando.de

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